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Refund Policy

We take extreme pride and care when creating your items for you.

We do not accept returns/refunds on custom and personalised products, except in the case of an error. In that case, we will work with you as quickly as possible to rectify. Please notify us via email. After your order is made, we cannot accept any changes or requests to refund/cancel your order.


We pack our items as well as we can, but we do rely on couriers being careful with our packages. If your item is broken in transit, please take a photo of the damage and contact us immediately, you may be required to take your damaged item along with the entire contents and packaging to the post office for assessment.

We are not responsible for any breakages once you have unpacked your item(s)


Please take note of the age recommendations of each puzzle when making your purchase, please note our puzzles are not designed to be chewed on and we cannot take accountability for damages caused from this.
If you have any concerns please get in touch.

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